grand peaks Property Management

Strategic Management

Central to our success has been the ability to attract outstanding people to the organization. They have joined our team because Grand Peaks provides a special environment for the talented real estate professional. Imagination is valued, as is hard work and the entrepreneurial spirit. The offices are staffed with seasoned professionals who have a wealth of multifamily real estate experience, remarkable creativity, and who are highly trained in generating optimal returns for the owners. Grand Peaks' sets aggressive leasing targets and establishes rigorous cost controls. All communities have a specific Management Plan, which includes renovations, repositioning and other strategies, designed to create incremental appreciation in value. The quality of our employees work and integration of their efforts in pursuit of our corporate objectives are the best guarantee of Grand Peaks and the owner's success.

grand peaks Property Management

Property Operations

FOCUSED ATTENTION

Our team of Regional Manager's oversee an average of five properties each, with a max of eight.  This allows each property to receive focused attention on ensuring each property is operating at an optimal level.

INNOVATIVE MARKETING

Our marketing team provides some of the most on-trend and emerging technologies in the industry. Our range of immersive marketing and branding strategies including search engine marketing, social media, and the latest online leasing technologies with data-driven analytics.

ACCOUNTING & REPORTING

Financial security comes from knowing you have the right people managing all your accounting requirements. With a CPA-led accounting department, we deliver accurate and on-time financial reporting.

ASSET MANAGEMENT

Our expertise in understanding the importance of both operating an efficient property and maximizing its value have earned the trust and confidence of the world’s most sophisticated institutional and individual investors.

COMPREHENSIVE DUE DILIGENCE

We provide acquisition assistance and due diligence services including unit by unit inspections, market surveys, and cost analysis. Our team will focus on areas of income such as maximizing rents, ancillary income collections, and utility charges.

INFORMATION TECHNOLOGY

Our in-house IT team takes care of the complex environment of hardware, software, and computer networks including security, anti-virus protection, data backup & recovery, and server monitoring that allow our teams to perform important business functions and workflow.  Our company’s success depends on it being able to use these functions reliably and efficiently. 

LIHTC

Our in-house Certified Low Income Housing Tax Credit (LIHTC) compliance team’s monitoring tools ensure that all LIHTC properties are trained on the very latest IRS and HUD regulations, using the most up-to-date forms and are in compliance.

MASTER INSURANCE PROGRAM

Our unique Master Insurance Program allows us to achieve economies of scale savings that could not be achieved when insuring the properties on a one-off basis.

FULL INTEGRATION

Each property uses a fully automated software which is an integrated, end-to-end, web-based solution and helps streamline all day-to-day operations. Centralize accounting, reporting, and spend management. Automate service requests and manage asset conditions. All designed to simplify operations, reduce costs and allow the on-site team to maximize their time.

PAPERLESS ENVIRONMENT

Out with paper. In with productivity. A paperless environment saves our residents and office teams time and money.  Our system allows everyone to stay organize and store electronic records and other digital documents quickly and easily. 

PURCHASING POWER

We belong to a group purchasing organization, or GPO, the entity leverages the purchasing power of a group of businesses to obtain discounted pricing from vendors based on its collective buying power.  This unique vendor partnership program provides our properties with the most competitive pricing (typically a savings of 3-7%).  As a result, Grand Peaks has national purchasing power and pricing with preferred vendors which assist our management and maintenance teams by formalizing pricing for our properties most frequently ordered supplies and services.  All contracts are competitively bid.

INDUSTRY LEADING TRAINING PROGRAMS

Our employees have countless opportunities to grow personally and professionally.  Employees have exposure to both classroom training through Grand Peaks Corporate University and online through Grand Peaks eUniversity. 

RENTER'S PEACE OF MIND

There is no price on the valuables someone owns in their home.  We provide residents with pre-approved, low-cost renters insurance options.  This is peace of mind not only for the renter but also for the owners knowing that should a resident have to replace items unexpectedly damaged or ruined, they are covered up to the applicable coverage limits. 

grand peaks Property Management

VISION. MISSION. VALUES

The Grand Peaks philosophy is based on a combined vision of potential growth and the practical skills required to develop and implement diversified real estate management programs. Our EXPECTATION is not to be the largest property management company, but the best. Being the best takes more than a promise...it takes commitment. We are committed to delivering the highest quality and value, and maintaining a superior standard of service for our residents, our investors and our associates. These are our GRAND EXPECTATIONS. Our people, our management style and our company culture are what make us one of the most preferred multifamily real estate companies to owners, employees and associates in the nation.

grand peaks Property Management

Team

James B. Phelps

James B. Phelps

President - Grand Peaks Property Mgmt

As President of Grand Peaks Property Management, Jim has primary responsibility for the day-to-day operations of the management company. He is responsible for the property management of acquired properties, oversees pre-acquisition and management analysis and assists in the planning and implementation of any renovation programs. Prior to Grand Peaks, Jim spent 18 years as President for Simpson Housing's management company Simpson Property Group and was responsible for the operations of over 27,000 units.  Jim holds a Brokers License in Colorado and a Property Management License in Montana. He graduated from University of Colorado with a BA degree in Math.

Diane Medina

Diane Medina

VP - Grand Peaks Property Mgmt

Diane has been instrumental in guiding the company's culture and initiatives from its inception in 2003. Her responsibilities include leading the company's marketing, training/education and management operations. She created and oversees the development of Grand Peaks University with over 30 management, maintenance & leasing/sales programs, including peer training, all of which tie core competencies to job performance. In addition, she develops nationwide programs which enhanced revenue and occupancy. Diane was formerly Senior Vice President of Marketing and Training of Simpson Property Group where her efforts supported approximately 30,000 units in 14 states. Prior to joining SPG, Diane was the Regional Marketing & Training Director for Lincoln Property Company. Her expertise includes new construction, tax credit and repositioning apartment communities. She holds a Colorado Real Estate Sales License, is a Certified Apartment Manager (CAM) and attended the University of Phoenix.

Donald Williams

Donald Williams

Controller

Don has 28 years of accounting experience with the first 14 years being primarily in the petroleum and retail industries and the last 14 years in real estate. His experiences in the areas of accounting, analytical analysis and financial strategies gives Don a broad range of knowledge and expertise that enables him to handle the varied requirements of a large multifamily property portfolio. Prior to coming to Grand Peaks, Don worked at Archstone Management Services, Inc. and Sevo Miller, Inc. where his responsibilities included client relations, cash flow analysis, property acquisition and finance, and asset management. Don holds a degree in accounting from Oklahoma Christian University.

Carla Varnold

Carla Varnold

Director of Human Resources

With over 14 year's multi-functional experience in human resources management, Carla is responsible for all human resources operations for Grand Peaks.  Previously, Carla held the same position at Simpson Housing, LP for 8 years. She is a catalyst for a series of innovative HR initiatives including start-up organizations, merge integration, and alternative resolution. Carla holds a certification of PHR and countless miscellaneous designations relating to the many aspects of personnel relations.

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